What is quality ,Quality control ,Quality Assurance

Quality

According to ISO- “Quality is the fulfillment of specified requirements of the product or services”.

            Ø  Quality varies from customer to customer.

                             Ø Quality is the reflection of customer

     Good Quality

Good Quality does not necessarily mean high quality. It means a predictable degree of uniformity and dependability at low cost, which suits to the market.

      

   

    

  Quality control & Quality assurance

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The terms “quality assurance” and “quality control” are often used interchangeably to refer to ways of ensuring the quality of a service or product. The terms, however, have different meanings.

• Assurance: The act of giving confidence, the state of being certain or the act of making certain.
  Quality Assurance: The planned and systematic activities implemented in a quality system so that quality requirements for a product or service will be fulfilled.

• Control: An evaluation to indicate needed corrective responses; the act of guiding a process in which variability is attributable to a constant system of chance causes.

Quality Control: The observation techniques and activities used to fulfill requirements for quality.